Contact Support
If the processing fails, check the log file listed in the details panel for an error message. Check if the error matches any of our Common Issues. If you are unable to determine the cause of the failure, contact [email protected].
If contacting support please follow these steps first:
Go to Profile -> Settings in Marso.
Tick both 'Keep Intermediary Files' and 'Enable Verbose Logging'.
Re-run the job which will fail again.
Contact [email protected] with a summary of the issue you encountered, and what you were attempting leading up to the issue. You will be provided with instructions on how to collect the required debugging information, and given a location to upload any files to.
Last updated