# Contact Support

If the processing fails, check the log file listed in the details panel for an error message. Check if the error matches any of our [Common Issues](https://docs.m-xr.com/marso-measure/help-and-support/common-issues). If you are unable to determine the cause of the failure, contact <support@m-xr.com>.

#### Collect your logs

1. Head to Settings in Marso Measure, this can be found in the bottom left corner of the application.
2. Click Support.
3. Click Create log archive, this will create a zip for you to send.
4. Email these logs to <support@m-xr.com> with full context about the errors you are seeing and what step of the process you are on.

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