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  • Welcome
  • Marso
  • Welcome to Marso by M-XR
  • Requirements
    • Capture Requirements
      • Coverage
      • Light Sources
      • Supported RAW Formats
    • Processing Requirements
  • Getting Started
    • Installation
    • Setup
    • Capture
    • Create Job
    • Photogrammetry
    • Processing
  • Using Results
    • Blender
    • Unreal Engine 5+
  • Resources
    • Capturing a Calibration Image
      • Grey Cards | Known Values
        • Spyder Checkr | Datacolor
        • ColourChecker Passport Photo 2 | X-Rite
    • Creating an Exposure Calibration
    • Creating a Light System
    • Photogrammetry Tips
      • Agisoft Metashape
      • Reality Capture
    • Re-Scaling an alembic with Blender
    • Mask Mesh, UV Bleed & Manual UV Unwrap
    • Multiple Machines
    • Advanced features
  • Help & Support
    • Common Issues
    • Known Issues
    • Contact Support
  • Additional Information
    • Processing Times
    • Changelog
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  1. Help & Support

Contact Support

PreviousKnown IssuesNextProcessing Times

Last updated 2 months ago

If the processing fails, check the log file listed in the details panel for an error message. Check if the error matches any of our . If you are unable to determine the cause of the failure, contact support@m-xr.com.

If contacting support please follow these steps first:

  1. Go to System -> Settings in Marso.

  2. Tick both 'Keep Intermediary Files' and 'Enable Verbose Logging'.

  3. Re-run the job which should fail again.

  4. Click 'Collect Zip'. This may take up to a minute to collect the relevant files.

  5. Contact support@m-xr.com with a summary of the issue you encountered, and what you were attempting leading up to the issue. You will be provided with a location to upload the zip file to.

Common Issues
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