Contact Support

If the processing fails, check the log file listed in the details panel for an error message. Check if the error matches any of our Common Issues. If you are unable to determine the cause of the failure, contact [e-mail].

If contacting support please follow these steps first:

1. Go to System -> Settings in Marso.

2. Tick both 'Keep Intermediary Files' and 'Enable Verbose Logging'.

3. Re-run the job which should fail again.

4. Click 'Collect Zip'. This may take up to a minute to collect the relevant files.

5. Contact [e-mail] with a summary of the issue you encountered, and what you were attempting leading up to the issue. You will be provided with a location to upload the zip file to.